Return Policy

RIGHT OF WITHDRAWAL

The Buyer has the right to notify La Frénésie d’Aurélie that he/she renounces the purchase, without penalty and without providing a reason, within 14 calendar days counting from the day following the delivery of the items in the order.

All items are inspected. La Frénésie d’Aurélie monitors their quality and ensures that they are not defective before sending them to the customers. If you receive an item that is not in perfect condition, please lodge a complaint by e-mail to the address set out in the first section of these general conditions of sale. All claims must be made within 48 hrs of delivery.

All items must be returned unused, in their original condition, and from the country where the order was shipped. Items must be returned in their original packaging to be sure they are well protected during transit. The Buyer must return the ordered items at his/her expense.

This said right of return will only be valid for items received by La Frénésie d’Aurélie in a state identical to their original condition and in their original packaging. Items returned incomplete, scuffed, damaged, or soiled will not be accepted. In the event of abusive returns, La Frénésie d’Aurélie reserves the right to refuse subsequent returns.

The refund will be made within 30 days of the return at the latest.

The Buyer does not benefit from the right of return for items made in accordance with his/her specifications and guidelines (custom items) or who, because of their nature, cannot be returned or are likely to deteriorate or to expire quickly, including jewelry and accessories.

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